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Managing Customer Service

  • Defined in Your Organization
  • Given Life by the Employees
  • Problem Solving
  • Understanding Leadership
  • Five Practices of Leadership

Language: English

Instructors: The GROWTHville Institute

$497 94.98% OFF

$24.95

Why this course?

Description

The need for leading, promoting, and enhancing a customer-focused culture is essential within every organization.

This course will provide participants with an opportunity to explore their responsibilities within their role as a leader, supervisor, or manager in a customer service environment. 

You will learn:

  • How to identify ways to establish links between excellence in customer service and your business practices and policies
  • How to develop the skills and practices that are essential elements of a customer focused manager
  • How to recognize what employees are looking for to be truly engaged
  • How to recognize who the customers are and what they are looking for
  • How to develop strategies for creating engaged employees and satisfied customers in whatever business units you manage

Course Curriculum

Managing Customer Service (69 Slides)