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Call Center Training Sales and Customer Service Training for Call Center Agents

  • Verbal Communication Techniques 
  • Who are Your Customers? 
  • To Serve and Delight 
  • Asking the Right Questions
  • Sales by Phone
  • Taking Messages
  • Cold and Warm Calls
  • Developing & Pitching a Script
  • Handling Objections
  • Closing the Sale
  • Negotiation Techniques
  • Tips for Challenging Callers
  • Dealing with Difficult Customers
  • This is My Mentor
  • Stress Busting

Language: English

Instructors: The GROWTHville Institute

$497 94.98% OFF

$24.95

Why this course?

Description

The success of Call Centers depends on well-trained agents who understand the best ways to listen and be heard. Each customer interaction has elements of both sales and customer service skills, which trainers will explore in detail throughout this course. 

This training course will help you teach you the nuances of body language and verbal skills; aspects of verbal communication such as tone, cadence, and pitch; questioning and listening skills; how to deliver bad news and say ‘no’; effective ways to negotiate; the importance of creating and delivering meaningful messages; tools to facilitate their communication; the value of personalizing their interactions and developing relationships; vocal techniques that will enhance their speech and communication ability; and personalized techniques for managing stress.

Course Curriculum

Call Center Training Sales and Customer Service Training for Call Center Agents (163 Slides)