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CRM An Introduction to Customer Relationship Management

  • Customer Relations Management
  • What CRM is and Who it Serves
  • Checklist for Success
  • Requirement Driven Product Selection
  • Strategies for Customer Retention
  • Building the Future
  • Homegrown vs. Application Service Provider
  • Evaluating and Reviewing Your Program

Language: English

Instructors: The GROWTHville Institute

$497 94.98% OFF

$24.95

Why this course?

Description

This one-day training course will help trainers introduce the different facets of Customer Relationship Management (CRM). Our courseware will also help participants to identify who their customers really are, analyze the key components of CRM, and understand how it can potentially integrate with their organization.

This training course will help you teach participants how to:

  • Work through the benefits of CRM on a company’s bottom line
  • Analyze the different components of a CRM plan
  • Describe how customer relationship management can provide value for organizations and customers, and more.

 

Course Curriculum

CRM An Introduction to Customer Relationship Management (76 Slides)